SM (Supply Masters)-Customer Service Associate –
Job Description
- Handle customer inquiries through phone, email, social media, and face-to-face interactions.
- Resolve customer complaints promptly and professionally.
- Provide accurate information about company services, pricing, and policies.
- Process customer requests, bookings, or service orders.
- Follow up with customers to ensure satisfaction.
- Maintain and update customer records in CRM systems.
- Escalate complex issues to management when necessary.
- Support sales and operations teams to ensure efficient service delivery.
- Collect customer feedback and suggest service improvements.
Job Requirements
• 1 - 3 years of experience in a customer-facing role within eCommerce, business development, sales, telecom, B2B, financial services, SME client engagement, or related industries.
• Strong written and verbal communication skills with a clear, confident, and empathetic tone.
• Commercially aware. You understand the value of each customer interaction and how it contributes to business growth.
• Experience converting enquiries into sales, upsells, or repeat business through follow-up and proactive communication.
• Understands sales pipelines, customer value, and the importance of driving both one-time purchases and long-term retention.
• Confident using CRM, spreadsheets, messaging platforms, and internal order or customer management systems to handle tasks efficiently.
• Demonstrates initiative, attention to detail, and personal accountability for performance.
• Comfortable working with targets and performance metrics, and motivated by clear outcomes.
• Thrives in a fast-moving environment and adapts quickly to changes in workflow, tools, or customer behavior.
